Lunch Bag. Belt Bags. Stainless Steel. Sterling Silver Trend Collection. View all. Customisable necklaces. Flat Shoes. Limited Edition. Card Holder. Multipurpose Bags. Phone holders. Steel watch band. Digital watches. Mesh strap watches.
We will deliver your item s to you in the condition stated by us on this website i. We will dispatch your item s to you in a timely fashion. Please be aware that we cannot be held responsible for any errors caused by the courier. Even though we do use a reliable courier service, some delivery issues may occur that are outside our control.
In case of delivery failure and the failure of the courier to provide an adequate explanation to you, we will intervene on your behalf and rearrange delivery. Your obligations. Upon receipt of the item s , it is your responsibility to check the condition of the package and packaging. Should you need to make any changes to your delivery details, you will need to inform us on delivery therugswarehouse.
An extra charge may be applicable in case the package has already been collected by the courier. In case of delivery failure and the failure of the courier to provide an adequate explanation, you must inform us immediately on delivery therugswarehouse. Note: You will not be able to change the delivery details with the courier without prior written consent from us. If you would like to change the delivery address for example, you will need to write to us on delivery therugswarehouse.
We will then get in contact with the courier and redirect your package, but please note that there will be an extra fee payable by you for this service, which will be the fee chargeable by the courier. Here at The Rugs Warehouse we believe that the customer service we provide is as important as the rugs we sell.
We want to make sure not only that you are happy with your purchase, but that our team has made your shopping experience a positive one. If an issue arises with a rug that you have selected for purchase, please tell us about it by email and we will do our best to provide a solution.
Our return and refund policy is there to ensure that you are satisfied with your experience doing business with us. Below are our standard policies for all returns and refunds. Within 14 days. Changed your mind? No problem. You may return the item s you purchased from us for up to 14 days from day of delivery with no questions asked for a full refund. Please note that by "refund" we mean the purchase price you have paid for the item. For the avoidance of doubt, any optional delivery charges chosen by you such as a before noon or a Saturday delivery request surcharge cannot be refunded as they would have been paid to the courier for the services rendered.
You may arrange to get the item s returned to us yourself, or we can organise it for you using our courier for a fee. Please refer to the table below. Our size guide table can be found in the Delivery information page. Please note that the return fee will be significantly higher for customers from Northern Ireland, the Scottish Highlands, Remote Islands, and locations outside the United Kingdom.
Please remember to state whether you will be arranging the return yourself, or whether you would like us to arrange a courier to pick up the item from you. Whether you are returning in person, through a courier arranged by you or through a courier arranged by us, please carefully rewrap the item in the original packaging, adding additional packaging as needed.
Please note that we will not accept unwrapped or inadequately wrapped items and they will be returned to you. The packaging must be sufficient to protect the item during transit and be waterproof. Cling film, bin liners and similar plastic packaging are not adequate or appropriate, and items wrapped in such manner will be returned back to you and are unlikely to be covered to the courier's insurance if damaged in transit.
The item s must be returned undamaged, in the original condition and packaging. Add to Compare. Add to Wish List. Email to a Friend. The store will not work correctly in the case when cookies are disabled. April Sale. Previous Rug. Back to rug list. Next Rug. Skip to the end of the images gallery.
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